Returns & Refund Policy

At Riso Cakes & Desserts, we strive for perfection in every bite; however, due to the perishable nature of our products, we can only offer resolutions for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us immediately if there is an issue.

Return Process

• 1.
  Report Issue

  Contact our support team within 2 hours of delivery with your order number and clear photos of the product and packaging.

• 2.
  Quality Review

  Our pastry chefs will review the documentation to determine if the issue occurred during transit or preparation.

• 3.
  Resolution Selection

  Once approved, you may choose between a fresh replacement delivery at the next available slot or a full store credit.

• 4.
  Refund Processing

  If a monetary refund is authorized, it will be processed back to your original payment method within 5-7 business days.